Return & Refund Policy
At PLEXMART, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns for unused and undamaged items within 07 days of delivery. To be eligible for a return:
- The item must be unused, in the same condition you received it, and in its original packaging.
- Proof of purchase (receipt or order confirmation) is required.
Exceptions: Items that have been customized, engraved, or used are not eligible for returns.
Return Process
- Contact Us: Reach out to our customer support team at [email……………….] to initiate a return. Please include your order number and reason for the return.
- Ship the Item: Once your return request is approved, you will receive instructions on how to send the item back. Return shipping costs are the responsibility of the customer, unless the item is damaged or defective.
- Inspection & Refund: After receiving your return, we will inspect the item and notify you of the status of your refund. If approved, a refund will be processed to your original method of payment within 7-10 business days.
Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at [email……………..] with photos of the damage. We will arrange for a replacement or a full refund at no additional cost to you.
Exchanges
We do not offer direct exchanges at this time. If you wish to exchange an item, please follow the return process and place a new order for the desired product.
Non-Returnable Items
Certain products are non-returnable, including:
- Used or washed bottles
- Personalized or custom-made products
- Gift cards
If you have any further questions or concerns, feel free to reach out to our customer support team at [email…………………].